BC Game Privacy Policy
Types of Data Collected
BC.Game Pakistan collects various types of personal data when the user accesses the site, including:
- Profile Information: For members who are registered, BC.Game collects information such as email address, device used, account status, and age.
- Device Information: Information about the device the player is using, including serial number, operating system, and browser type, is collected.
- Contact Details: For purposes of sending crucial messages or help, the firm may collect the user’s e-mail address, phone number, country of stay, and residence address.
- Details of Transaction: For withdrawal and deposit, BC.Game can request information about payment options, transaction value, identification documents, and transaction record.
- Traffic Statistics: The casino collects data on user activity like IP address, device type, session length, date and time of visit, language options, and browser choices.
- Identification Data: Sometimes, BC.Game is allowed to request government-issued identity documents for purposes of confirming user identity.
- Communication Records: The company will hold any comments, chat activities with other customers, or communications regarding customer support.
At times, BC.Game Pakistan is also allowed to collect sensitive personal information, e.g., data relating to race, religion, political beliefs, health, or criminal records.
Purpose and Use of Your Information
BC.Game Pakistan values understanding players’ preferences and needs, which helps improve service quality and overall user experience. In addition, the company may use personal information in various scenarios, such as:
- To develop, test, and launch new services;
- To provide uninterrupted access to the site’s services;
- To analyze content and enhance the online casino’s operations;
- To create and deliver relevant advertising that aligns with users’ interests;
- To communicate with players, offer assistance, and provide customer support;
- To minimize the risks of financial crimes and other serious violations;
- To monitor user activity as part of responsible gaming practices.
Disclosure of Information
BC.Game Pakistan reserves the right to share user data with third parties in certain situations. The company ensures that such disclosures are safe and do not violate players’ rights. The main reasons for sharing data include:
- Providing Services: To offer players requested services, BC.Game may work with software providers, payment systems, or other entities within the BlockDance B.V. group.
- Collaboration with Law Enforcement: To maintain a safe and legal environment, the company may share personal data with law enforcement or government agencies, especially in cases of crime or when a player violates site rules. This may also apply if a user threatens the security or integrity of the casino, staff, or other players.
- Achieving Company Goals: BC.Game Pakistan may need professional data processors to achieve its goals. Thus, personal data can be shared with analytical teams, payment processors, and organizations helping to combat gambling addiction.
Additionally, there are special circumstances under which BC.Game Pakistan may disclose personal details:
- User’s Written Consent: Personal data may be shared with the user’s consent.
- Legal Compliance: This includes emergencies, compliance with court orders, or enforcement of the law.
- Business Transactions: During a merger, sale, or acquisition, the company may transfer personal data.
In all such cases, BC.Game will ensure that a confidentiality agreement is signed, and the process will be thoroughly checked to ensure security and prevent data leaks.
Security Measures and Protection
BC.Game Pakistan continuously enhances its services and utilizes the latest technology to provide the highest level of security for players’ personal data. The company takes the following steps to ensure data protection:
- Implementation of physical security measures at processing and storage centers for personal data.
- Prompt identification and response to potential security threats;
- Collaboration with top-tier network security systems;
- Adoption of advanced technologies for personal data encryption;
Third-Party Resources and Links
The BC.Game Pakistan website may contain links to third-party resources, for instance, informative articles, players’ content, or advertisements of other enterprises. The privacy policy does not extend to these third-party websites, and BC.Game Pakistan will not be responsible for their risks and security. The players should review the privacy policy of the third-party websites prior to proceeding with any of the links.
Use of Cookies
The website uses cookies to better understand players’ preferences and enhance user experience. Cookies are small text files that are stored in the player’s browser when visiting the site. They help collect analytical and statistical data that improves the service. Players have the option to disable cookies through their browser settings.
Communication and Customer Support
Players who have questions, need clarification on policy, or want to leave feedback or complaints can contact customer support at [email protected]. The company strives to respond to all inquiries within a month, but more time is occasionally needed for complex issues that require further investigation. Players dissatisfied with the support manager’s decision can appeal to company management. In order for the request to be entertained, it should be clear, sensible, and accompanied by appropriate evidence.
If a player believes his or her rights have been violated and the matter is not corrected, he or she is entitled to appeal to data protection authorities or seek legal action.
